Award-winning healthcare executives join CHS

Toronto, ON (August 18, 2016) – Julia Dumanian, President and CEO of the Canadian Hearing Society (CHS), is pleased to announce the appointment of two outstanding experts to its executive and management team: Dr. Chantal Graveline has been appointed as Vice President, Clinical and Community Services, and Heather Heaman has been appointed as Director, Service Excellence.

“I am very excited to have these two accomplished professionals join our CHS team. Their skills, education and knowledge will ensure excellence in CHS’s clinical and community care services and across the entire organization,” says Ms Dumanian. “They will help drive the refocus and redesign of CHS, which will see even better service offered to our clients and ensure CHS has greater impact.”

Dr. Chantal Graveline, Vice President, Clinical and Community Services

Dr. Graveline is an award-winning healthcare executive who is known to empower and inspire staff to achieve excellence. With 30 years of progressive leadership experience across the healthcare continuum for local, national and global organizations, she has led accreditation efforts, developed performance accountability frameworks, created internationally recognized clinical programs, and led successful funding and strategic partnership initiatives.

Dr. Graveline leads by example and has been a passionate, lifelong learner. She is a Certified Health Executive and holds a Masterof Business Administration from Western University, a Bachelor of Science in Physical Therapy from the University of Montreal, a Master of Science and a PhD in Neurosciences from the University of Toronto.

She has held executive and leadership roles at organizations in the hospital, community care and home care sectors including Spinal Cord Injury Ontario, Baycrest Geriatric Health Care System, Toronto Rehabilitation Institute, COTA Health and the Hospital for Sick Children.

“I am extremely excited to join CHS and leverage my professional skills, my education and my knowledge of the healthcare sector to help CHS achieve its mission,” says Dr. Graveline. “I look forward to engaging with CHS staff, clients, funders and partners. I am a strong believer that organizational leaders should be at the service of their clients and I look forward to weaving that philosophy into the fabric of CHS.”

Ms Heather Heaman, Director, Service Excellence

Heather HeamanMs Heaman is a strategic leader with extensive knowledge of and experience in leadership, risk management, quality improvement, collaborative partnerships and change management.

With more than 25 years of strategic quality improvement leadership experience, she has lead improvements in service delivery, clinical excellence, performance, and knowledge management. She has worked with Community Care Access Centres, hospitals, schools, and children’s treatment centres in a variety of senior leadership roles.

As a certified Speech-Language Pathologist, she has a strong understanding of clinical and community service delivery and best practices in clinical care. She is also a Registered Nursing Association Best Practices Spotlight Organization (BPSO) Champion and a member of the BPSO Steering Committee and Family Centred Care Steering Committee.

Ms Heaman holds a Bachelor of Science in Speech-Language Pathology. She is certified with Speech-Language and Audiology Canada and is a member of the College of Audiologists and Speech-Language Pathologists of Ontario. She also has obtained Six Sigma Green Belt and Lean training.

She has been recognized with a number of awards in innovation and excellence by the Ontario Association of Community Care Access Centres.

About the Canadian Hearing Society

Trusted since 1940, the Canadian Hearing Society has been providing industry-leading products, programs and services to Deaf and hard of hearing Canadians, to ensure barrier-free access and increased quality of life. For more information, visit

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Media Contact:

Kara-Ann Miel
Director, Marketing & Communications
Canadian Hearing Society
T. 416.928.2500 ext. 231

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