Ministry officials experience the “client journey” at CHS

julia ministry
CHS President and CEO Julia Dumanian, Vice President Employer and Stakeholder Relations Gary Malkowski, and Director of Employment and Training Brian McKenzie welcome Assistant Deputy Minister, MCSS, Richard Steele to CHS offices in Toronto.

For immediate release

Ministry officials experience the “client journey” at CHS

Toronto, ON (April 29, 2016) – Today, the Canadian Hearing Society (CHS) guided visitors from the Ministry of Community and Social Services (MCSS) through the client experience for people who are Deaf and hard of hearing and are part of the Ontario Disability Support Program (ODSP).

“CHS has a unique approach to providing multiple services and supports at the time our clients need them in an accessible and barrier-free environment,” said Julia Dumanian, President and CEO, CHS. “Our expertise in employment services coupled with more than 75 years of experience working with people who are Deaf or hard of hearing means our clients find success in the workplace.”

CHS welcomed representatives from MCSS to its offices in Toronto for a tour and demonstration of the client journey through the organization’s specialized services, funded by the ministry. CHS staff showcased their skill in communicating with their clients through signed and spoken languages, alternative communication formats, and technical devices.

“Experiencing the ‘client journey’ first-hand for clients who are Deaf or hard of hearing and learning about the many support services and strategies that CHS uses to meet their clients’ needs shows their leadership in this area,” said Richard Steele, Assistant Deputy Minister, Ministry of Community and Social Services, Social Assistance Operations Division. MCSS funds ODSP to provide assistance in income and employment supports for persons with disabilities.

CHS delivers ODSP through employment services to individuals who are culturally Deaf, oral Deaf, deafened or hard of hearing. CHS staff work with clients to enable them to find the right job and achieve their career goals. CHS also provides a variety of clinical services including counselling and audiology, and support services such as employment services, interpreting services, and communication devices and hearing aids programs.

About the Canadian Hearing Society

Since 1940, the Canadian Hearing Society has been providing industry-leading products, programs and services to Deaf and hard of hearing Canadians, to ensure barrier-free access and increased quality of life. For more information,

Media Contact:

Marie-Lauren Gregoire, Communications Manager, CHS
Phone: 416-928-2500 ext. 272

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