Surveys Help Us Meet Our Clients’ Needs

Screen Shot 2018-02-07 at 5.44.04 PMA key part of my leadership DNA is fact-based decision-making. I’ve never been comfortable just running on gut or intuition. Neither of those is any good without a solid factual basis for understanding what decision options there are and how each will impact the business.

In September, my Board at Canadian Hearing Society approved a bold strategic plan for building the leading national organization to serve Deaf and hard of hearing Canadians.

We are an aggressive and fast moving organization, so there has already been a huge amount of activity taking place to help us achieve the Board’s vision. A key initiative conducted in October 2017 was the surveying of 550 clients from CHS’s Audiology and Counselling programs. Respondents were clients who received an appointment between April 1 to September 30, 2017. The survey was available in multiple languages (English, ASL, French, LSQ, Simplified Chinese, Russian and Portuguese). This interim report was completed December 2017 and the final report will be available summer 2018.

We are pleased with the results of the survey. Generally, we feel it shows that we are on the right track. A lot of our clients seem satisfied. I am very proud of the dedicated people at CHS who work tirelessly on behalf of our client.

However, the survey also shows us where there are opportunities to improve and get better. We will be using this insight through 2018 as we roll out our strategic plan. And, we will continue to survey our clients on a regular basis. Meeting their needs is our mission.

More information on the survey results is available by following this link to the Canadian Hearing Society website.




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